- Make event tickets for following of clients PC/programming and hardware issues
- Responsible for tolerating inbound calls composed from the line
- At risk for making and seeing an event ticket for each call
- Subject for investigating itemized issues and reacting to client questions
- Keep up solitary standards:
- Meet least QA of 80%
- Least schedule adherence of 92%
- Keep up sufficient screw up rate
- Keep up a conversation time typical of 15 min or less
- Keep up division rules
- Complete phenomenal exercises as alloted
- Perform various commitments as given out by boss or the heads
- Standard and strong support required
also read : remote support system
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