remote support system

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  •  Make event tickets for following of clients PC/programming and hardware issues 
  • Responsible for tolerating inbound calls composed from the line 
  • At risk for making and seeing an event ticket for each call 
  • Subject for investigating itemized issues and reacting to client questions 
  • Keep up solitary standards: 
  • Meet least QA of 80% 
  • Least schedule adherence of 92% 
  • Keep up sufficient screw up rate 
  • Keep up a conversation time typical of 15 min or less 
  • Keep up division rules 
  • Complete phenomenal exercises as alloted 
  • Perform various commitments as given out by boss or the heads 
  • Standard and strong support required

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